Never use an extension lead to connect the spa heater to the power outlet. The spa heater must be connected directly to an earthed power outlet and able to support the power consumption of 2050W when the heating function is activated.
To set up the power saving timer, follow these steps or see how to video:
1. Press the power saving button and the display will start flashing, and the LED heating time will start flashing.
2. Use the temperature adjustment buttons to set the heating time range from 1 hour to 99 hours.
3. When the desired time is set, push the power saving button again. The display will start flashing and the LED waiting time will start flashing.
4. Use the temperature adjustment buttons to set the waiting time range from 1 hour to 99 hours.
5. When the desired time is set, push the power saving button again. The LED waiting time will light up steadily and the function will start when the function is activated. After setting, the screen will flash the current temperature and time alternately.
IMPORTANT: this operation is not an automatic cycle. After the heating time finishes, the function will end. If the customer wants the same for the day after, they have to repeat the above steps for the new cycle.
IMPORTANT: the power saving function will reset in the follow conditions:
– The customer pushes the power saving button for more than 3 seconds
– The pump is unplugged
– The heating button is pushed
– If any error codes appear
During the power saving function, the customer can use all other functions, such as massage and filtration. These functions will shut down as soon as the power saving function starts the heating function.
The device can only be connected to one mobile phone at a time.
This appliance can be used by children ages 8 and older or people with a lack of sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instructions concerning the use of the appliance in a safe way and understand the hazards involved. Children should not play with the appliance.
IMPORTANT: Water attracts children; always attach a spa cover after each use.
The power saving function was created to optimize the usage of the Bestway spa. You can decide to start the heating system later in the day in order to have the desired temperature and enjoy the spa massage when you need it, instead of keeping the heating function on all the time and wasting energy.
Example: if you need your spa at 40°C (104ºF) tomorrow evening, you would just follow these steps:
1. Open the filtration system and after one minute you should see the real water temperature (e.g. 18℃).
2. If the set temperature is 40℃ (104ºF), the difference between actual temperature and set temperature is 22℃ (71ºF). Since the temperature increase per hour is 2℃ (35ºF), you need to start heating the water 11 hours before using it.
– If it is 6pm and you want to use the spa next day at 6pm, this means the spa heater has to start heating at 7am, so set the waiting time to 13 hours and heating time to 11 hours.
– In this case, the power saving function saves more than 13 hours of power (more than 26KW) because without this function you would have been forced to start the spa in the evening and waste a lot of energy and money.
We don’t suggest setting up the spa on a heated floor. This will create a problem and reduce the lifespan of the PVC, since the PVC expands when it comes in contact with hot surfaces. This will also reduce the performance and lifespan of the internal components of the spa heater.
For safety reasons, Bestway’s spa heater should always be plugged into an earthed power outlet. The power outlet must be high quality and able to support 2050W of power. When the spa heater is heating the water, if the power cord and the socket become hot, your power outlet may not meet the quality requested and may melt. To be sure that your power outlet is compliant with requested power, please consult your electrician.
You should never attempt to run the pump from an extension lead or spur.
Bestway’s spa cannot be operated when the outside temperature drops below 4°C (39ºF).
After activating the hydromassage, the function will automaticly shut down anfter 60 minutes. To reactivate the function, push the lock/unlock button to activate the control panel and push the hydromassage button.
Please follow below steps or see how to video.
1. Switch off all functions
2. Remove the upper debris screen
3. Install the LED light
Please follow below steps.
1. Insert the plug.
2. Press the “RESET” button, and the indicator light will turn on.
3. Press the “TEST” button, and the indicator light will turn off.
4. Press the “RESET” button, and the indicator light will turn on.
5. Press the “On/Off” button for 2 seconds, and your pump is ready to use.
The backrests are fixed with the buckles, and they can be removed. The lounges are welded on the bottom of the spa and cannot be removed.
Before activating the heating function, you have to set the temperature. When the heating system is activated, the heating button and the filtration button will turn red. The filtration system starts, and the heating system starts heating the water. When it reaches the set temperature, the heating system stops heating, and the indicator light turns from red to green. When the water temperature is approximately 2 degrees lower than the set temperature, the heating system will start heating again, and the indicator light will become red again. If the filtration function is turned off, the heating system will stop. If the heating function is turned off, the filtration fuction will continue to work.
Check your mobile phone to see if there is full Wi-Fi signal. If the strength of the signal on your phone is too low, find where the strength of the Wi-Fi signal is stronger and position the pump there.
If you haven’t received your Saluspa activation email, first check your spam or junk folder as it’s commonly filtered there. If you still don’t see it, please wait up to 30 minutes, since occasional delays can occur during system busy periods. Should the email still be missing after that time, try resending the activation from the app or registration page. If it never arrives, contact Saluspa customer support directly through their help or warranty portal to request assistance or manual activation.
If the SaluSpa indicator light flashes quickly, it’s related to the Wi‑Fi LED status on models equipped with Wi‑Fi. According to the official troubleshooting, a rapidly flashing indicator means the pump is ready to connect to your phone and is waiting to pair
Open the SaluSpa app on your mobile device.
Ensure your phone is on the 2.4 GHz Wi‑Fi band (5 GHz is not supported).
Bring your phone close to the pump to improve signal strength.
Follow the in‑app prompts to complete the Wi‑Fi pairing process.
If connection fails, power cycle the pump: unplug, tap the side gently, then plug back in and retry pairing
If the SaluSpa indicator light is solidly lit (not flashing), it means the Power‑Saving Timer is active and the countdown to when the heater will run is underway – heating has not yet started.
In other words, you’ve set the heater to start after a delay, and the spa is now waiting until that scheduled time.
Once the countdown ends, the light will turn off and the heater will kick in automatically.
If the light stays on but heating doesn’t begin when expected, check your Power‑Saving Timer settings and reset them if needed.
To cancel the scheduled timer, press and hold the Power‑Saving Timer button for 2 seconds—this will deactivate the timer and allow normal heating to resume
If your SaluSpa Wi-Fi setup isn’t working, it might be because of a few common reasons like:
Your router is broadcasting on 5 GHz or dual‑band—only 2.4 GHz is supported—so switch it off or isolate to 2.4 GHz before pairing.
Spy pump is too far from the Router — Signal is weak/ unstable. To know if it’s the pump, reposition the pump a little further closer to your phone in relation to the router to check for Wi‑Fi strength.
The network name or password might be incorrect. Try starting the pairing process again. Make sure you enter the SSID and password
An interference of signals could be caused in case other mesh nodes or electronic devices are nearby or mesh boosters turn off mesh nodes or appliances next to the spa or router during the installation of these devices.
Some folks managed to get things working by turning off and on the router and spa pump. After that, they tried again with
Should everything fail, you can continue to use the spa functions manually or get in touch with SaluSpa support for help.
Here are official-style SaluSpa instructional videos from YouTube to help with setup and operation.
You can get SaluSpa official user instruction manuals in downloadable PDF copy from manual host sites that have been verified like the SaluSpa 60054E user manual and the same instruction for use. They give safety warnings, pump operation, maintenance, and troubleshooting as well as everything relating to them.
Each manual includes instructions on:
Recommended setup, including GFCI testing and location requirements
Control panel operation and Power‑Saving Timer use
Maintenance routines (water chemistry, filter cleaning, deflation)
Error code reference and step‑by‑step troubleshooting
Look for files labeled “Bestway SaluSpa Owner’s Manual” or “SaluSpa 60054E” on manual‑hosting platforms such as Manuals+ or ManualsLib—these are official and model‑specific
If the Soothing Air Valve feels loose or is registering leaks, it came with the plastic wrench included: just screw it onto the large Soothing Air Valve and tighten by turning to the right. It must be snug enough to fully seal without over‑tightening.
To replace the air valve if the spring or check mechanism is damaged or broken, you’ll have to take out the old valve core—usually by unscrewing or gently pulling out the inner seal—and then put in an OEM SaluSpa replacement valve (part number like P05767) to bring back proper one-way function.
Community-tested tips:
I basically used a long pick tool. I hooked the rubber valve and tore it into pieces until it came out. I replaced the valve with one of the butterfly valve kits.
Make sure the valve housing and liner area are dry and clean. Hand tighten firmly by use of the plastic wrench so that it becomes airtight but do not stress the threads.
If you are not comfortable doing this yourself or do not have the right replacement part, calling SaluSpa support for the right valve core and instructions is the safest bet.
Replacing your SaluSpa inflatable liner without a drain pipe with one that includes a drain pipe isn’t a simple swap because the liner design and pump connections differ. Here’s what you should know:
Liners are model-specific, and those with drain pipes have built-in fittings that match the tub’s plumbing system.
To upgrade, you’ll likely need to purchase a full replacement liner designed for your exact SaluSpa model that includes the drain pipe feature.
Before buying, confirm your tub’s model number and check with SaluSpa customer service to ensure compatibility and get proper installation instructions.
Improvising by cutting or modifying the liner to add a drain pipe is not recommended, as it risks leaks and may void your warranty.
Professional assistance or official replacement parts are the safest way to ensure your hot tub functions correctly and remains sealed.
In case the SaluSpa pump connectors do not line up with the connectors on the spa, make sure first that you have the correct model of the pump for your specific SaluSpa tub because models are varied. At times, connectors can be actually aligned but dirt or debris could have shifted their position; so clean both connection points properly before trying again. While putting them together, turn them slightly to align them and not to directly jam into place, then fit anti-leak locking tabs or clips over it so it stays in a tight position. If it is still unworkable check connectors for damage or distortion; if that is damaged it should be replaced or else go wrong in other matters, get in touch with SaluSpa customer service for help or order a new pump or connector set.
Immediately move the hot tub to a shaded, cooler area and allow it to cool completely before restarting. Prolonged exposure to extreme heat can trigger safety shut-offs and damage the unit.
Stop using the hot tub immediately and have a licensed electrician inspect your home’s electrical system. Ensure all outlets are properly grounded before using the spa again.
Stop using the hot tub immediately and have a licensed electrician check and correct the ground bonding in your home before operating the spa again.
Move the hot tub to a shaded, cooler area and allow it to cool before restarting. Avoid prolonged exposure to direct sunlight to prevent overheating and safety shutdowns.
Turn off the hot tub and allow the water to cool to a safe temperature before restarting. Avoid adding hot water or exposing the spa to direct sunlight until the temperature is normal.
Resetting your SaluSpa is simple. If your pump or control panel shows an error, follow these steps:
Turn off the pump – Switch off the spa and make sure it is not running.
Unplug from power – Disconnect the power cord and wait for 10–15 seconds.
Plug it back in – Reconnect the power cord to the outlet.
Press the RESET button – On the GFCI plug (or sometimes on the pump), press the “RESET” button.
Restart the pump – Turn the spa back on from the control panel.
👉 If the error still shows after resetting, check the user manual or contact SaluSpa customer support. Sometimes the issue may be with the heater, filter, or a sensor.
If your SaluSpa heater isn’t reaching the desired temperature, try these steps:
Check the water level
Ensure the spa is filled between the minimum and maximum water lines. Low water levels can cause heating issues.
Clean or replace the filters
Dirty or clogged filters reduce water flow, affecting heater performance. Rinse or replace them as needed.
Make sure the pump is running
The pump must circulate water for the heater to work effectively. Verify that the pump is on and functioning.
Inspect for error codes
Look for any error messages or warning lights on the control panel or app that might indicate a problem.
Avoid extreme outdoor temperatures
Very cold weather can slow heating. Consider insulating your spa or using a thermal cover.
Reset the pump
Turn the spa off, unplug it for 30 seconds, then plug it back in to reset the system.
Contact customer support
If the heater still doesn’t reach the set temperature after these steps, contact Bestway support for assistance.
🔥 Tip: Regular maintenance and cleaning keep your spa heating efficiently and safely.
The remote control for SaluSpa models typically operates within a range of up to 10 meters (approximately 33 feet). This range allows you to control the spa’s functions from a reasonable distance, ensuring convenience during use.
To maximize the effectiveness of the remote control:
Maintain a clear line of sight between the remote and the spa’s control panel.
Avoid obstructions such as walls or large furniture that may interfere with the signal.
Ensure fresh batteries are installed in the remote to prevent signal issues.
If you experience difficulties with the remote control’s range or functionality, please refer to your spa’s user manual for troubleshooting steps or contact Bestway customer support for assistance.
Heavy Duty Repair Patch:
Designed for stronger, more durable repairs on thicker or heavily used areas of your SaluSpa.
Best for fixing larger tears, punctures, or worn-out spots on the spa’s surface.
Requires the spa to be drained and dry before applying.
Provides a long-lasting, tough seal that withstands regular use and pressure.
Underwater Adhesive Repair Patch:
Specifically made to be applied while the spa is still filled with water.
Ideal for quick fixes on small leaks or holes without needing to drain the spa.
The adhesive is water-resistant and bonds underwater.
Offers a convenient and immediate repair option but may not be as durable as the heavy duty patch for large damages.
🛠️ Tip: For serious damage, use the heavy duty patch after draining the spa. For minor leaks or emergencies, the underwater patch is a handy solution.
The internal seams of the PVC liner on your SaluSpa may appear split or separated due to:
Normal manufacturing process
Some liners use heat-welded seams which can sometimes look like slight splits or separations but are actually part of the design for flexibility and durability.
Wear and tear
Over time, exposure to water chemicals, sunlight, or physical stress can weaken the seams, causing them to split or separate.
Improper inflation or handling
Over-inflating or rough handling can put extra pressure on seams, leading to splits.
Material defects or damage
Occasionally, defects or accidental punctures can cause seam failures.
🔧 Tip: If you notice seam splits causing leaks, it’s best to apply a suitable repair patch or contact customer support for professional advice.
Pink stains in your spa are usually caused by bacteria called Serratia marcescens, which thrive in warm, moist environments like inflatable spas. These bacteria create a pink or reddish slime that can appear on the spa surface, waterline, or accessories.
Poor water sanitation — Not maintaining proper sanitizer levels (chlorine, bromine) allows bacteria to grow.
Infrequent cleaning — Residue and dirt build up create ideal conditions for bacteria.
Contaminated water or objects — Introducing dirty water, swimsuits, or toys can introduce bacteria.
High humidity and warmth — Perfect for bacterial growth.
Drain and clean your spa thoroughly using a mild bleach solution or spa cleaner.
Scrub affected areas with a soft brush or sponge.
Refill with fresh water and balance sanitizer levels properly.
Regularly clean and replace filters to maintain water quality.
Keep the spa covered when not in use to reduce contamination.
🧼 Tip: Maintaining proper chemical balance and regular cleaning is key to preventing pink stains and keeping your spa safe and pleasant to use.
If your spa heater isn’t heating the water up to the temperature you set, try these steps:
Check the water level
Make sure the spa is filled between the minimum and maximum water marks. Low water levels can prevent proper heating.
Clean or replace the filter cartridges
Dirty or clogged filters reduce water flow, which can cause the heater to struggle or stop heating.
Ensure the pump is running properly
The pump needs to circulate water through the heater for it to work. Check that it’s on and functioning.
Look for error codes
Check the control panel or app for any error messages that might explain the problem.
Consider environmental factors
Very cold weather or wind can slow down heating. Using an insulated spa cover helps retain heat.
Restart the spa system
Turn off the spa, unplug it for 30 seconds, then plug it back in and turn it on again.
Contact customer support
If none of these steps help, reach out to Bestway customer support for further assistance.
🔥 Tip: Regular maintenance, including cleaning filters and keeping the water balanced, helps your spa heat efficiently.
If your SaluSpa pump’s heat function is on and the filtration system is running, but the water isn’t heating, consider these possible causes:
Low water level
The spa needs to have water between the minimum and maximum fill lines. Low water can prevent the heater from activating to protect the system.
Dirty or clogged filters
Restricted water flow due to dirty filters can stop the heater from heating properly. Clean or replace the filters as needed.
Water flow issues
Obstructions in the pump, hoses, or inlet/outlet can reduce flow and prevent heating.
Temperature settings
Ensure the temperature is set higher than the current water temperature.
Faulty heater or sensor
If the heater element or temperature sensor is malfunctioning, the pump may run filtration but fail to heat.
Error codes or warnings
Check the control panel or app for error messages indicating heater issues.
Power issues or internal faults
Electrical faults inside the pump can prevent heating.
⚠️ Safety Tip: Avoid running the heater without proper water flow to prevent damage.
If you’ve checked these and the problem persists, contact Bestway customer support for professional help.
If your spa heater turns off unexpectedly, try these steps:
Check the power supply
Ensure the pump is plugged in securely and the outlet is functioning properly.
Verify the water level
Make sure the spa water is between the minimum and maximum fill lines. Low water can trigger the heater to shut off.
Inspect the filters
Dirty or clogged filters can cause the heater to overheat and shut down. Clean or replace them regularly.
Look for error codes or warnings
Check the control panel or app for any messages indicating a problem.
Review the temperature settings and timers
The heater may be set to a timer or programmed to shut off at certain times.
Check for overheating or safety cutoffs
The system may shut off automatically if it detects overheating or a fault.
Reset the spa system
Turn off the spa, unplug it for 30 seconds, then plug it back in and turn it on.
Contact customer support
If the issue persists, reach out to Bestway support for assistance.
⚠️ Tip: Regular maintenance and monitoring help prevent unexpected shutdowns.
If your SaluSpa pump is beeping but the control panel lights are all off, it usually indicates a system error or safety warning. Possible reasons include:
Power supply issues
The pump might be receiving inconsistent power or a voltage problem.
Overheating protection
The pump may have shut down the control panel lights to protect against overheating but continues beeping as an alert.
Faulty control board
An internal electronics failure could cause the lights to go off while the beep warning stays active.
Water flow or sensor errors
Problems like low water level or flow sensor faults can trigger alarms without lighting the panel.
Unplug the pump immediately and wait for a few minutes.
Check water level and filters to ensure proper flow.
Inspect the power source and try plugging into a different outlet.
Restart the pump by plugging it back in.
If the beeping and dark panel persist, contact Bestway customer support as it may need professional repair.
⚠️ Safety Note: Don’t ignore continuous beeping without panel lights; it signals a potential fault that could damage your spa or pose a safety risk.
The E01 error on your SaluSpa control panel indicates a temperature sensor fault. This means the spa’s system is detecting an issue with the temperature sensor, which could affect heating and safety functions.
Turn off and unplug the pump
Always unplug the unit before performing any checks.
Check the water level
Make sure the spa is filled between the minimum and maximum levels.
Inspect the temperature sensor connection
If you feel comfortable, check for any loose or damaged sensor wires or connectors near the pump.
Reset the pump
Plug the pump back in and power it on to see if the error clears.
Clean or replace filters
Sometimes poor water flow can trigger sensor errors; clean the filters thoroughly.
Contact customer support
If the E01 error persists after these steps, the temperature sensor may be faulty and require professional repair or replacement.
⚠️ Safety Tip: Do not continue using the spa with an E01 error, as it can cause overheating or improper heating.
The E02 error on your SaluSpa control panel indicates a heater temperature fault. This means the heater is detecting an abnormal temperature, which could be caused by overheating or a sensor problem.
Turn off and unplug the pump
Always unplug the unit before performing any checks.
Check the water level
Ensure the spa is filled between the minimum and maximum water levels. Low water can cause overheating.
Clean or replace the filter cartridges
Dirty filters can restrict water flow, causing the heater to overheat.
Inspect for blockages
Make sure there are no obstructions in the water inlet or outlet that could restrict flow.
Reset the pump
Plug the pump back in and power it on to see if the error clears.
Contact customer support
If the E02 error persists after these steps, the heater or its sensor may need professional inspection or replacement.
⚠️ Safety Tip: Do not use the spa when an E02 error is displayed, as it indicates a heating system fault that could be unsafe.
The E03 error on your SaluSpa control panel indicates a heating element fault. This means the heating element inside the pump may be malfunctioning or not working properly.
Turn off and unplug the pump
Always disconnect the power before inspecting the spa.
Check the water level
Ensure the spa is filled between the minimum and maximum water lines.
Clean or replace the filter cartridges
Dirty filters can cause the pump to overheat and affect the heating element.
Reset the pump
Plug it back in and turn on the power to see if the error clears.
Avoid running the spa if the error persists
Continuing to use the spa with a heating element fault could cause damage.
Contact Bestway customer support
If the error continues, professional repair or replacement of the heating element is needed.
⚠️ Safety Tip: Do not use the spa if you see the E03 error to prevent possible damage or safety hazards.
The E04 error on your SaluSpa control panel indicates a high-temperature cutoff error. This means the spa’s safety system has detected the water temperature is too high and has automatically shut down the heater to prevent damage or injury.
Turn off and unplug the pump
Always disconnect the power before checking the spa.
Allow the water to cool down
Wait at least 30 minutes to let the spa water temperature return to a safe level.
Check the water level
Ensure the water is filled between the minimum and maximum marks.
Inspect and clean the filters
Dirty filters can restrict water flow and cause overheating.
Reset the pump
Plug the pump back in and power it on to see if the error clears.
Check the spa location
Avoid placing the spa in direct sunlight or near heat sources that can cause excessive water temperature.
Contact customer support
If the E04 error continues to appear, contact Bestway customer support for further assistance.
⚠️ Safety Tip: Never override or ignore the high-temperature cutoff error; it protects you and your spa from overheating risks.
The E05 error on your SaluSpa control panel means the temperature sensor is not working properly. This could be due to a faulty sensor or poor water flow.
Turn off and unplug the spa pump
Safety first — always disconnect the power before checking anything.
Check the filter cartridges
Dirty or clogged filters can block water flow.
➤ Clean or replace them if needed.
Ensure water flow is good
Make sure the water level is between the minimum and maximum marks, and there’s no debris blocking the inlet/outlet.
Inspect the temperature sensor
Look inside the pump housing for any visible damage or corrosion near the sensor area.
Reset the pump
Plug it back in, turn it on, and check if the error is gone.
Still not working?
Contact Bestway Customer Support — the temperature sensor may need replacement.
✅ Tip: Regularly cleaning your filters helps prevent many errors, including E05.
The E06 error means there’s a problem with the pump’s motor or electrical components, often due to a power surge, unstable voltage, or internal malfunction.
Turn off the spa and unplug it from power
Leave it unplugged for 5–10 minutes to allow the system to reset.
Plug it back in and turn it on
See if the error clears. If not, continue below.
Check the power supply
Ensure your outlet provides stable voltage (avoid extension cords or unstable power sources).
If you’re using a power strip, plug directly into the wall instead.
Inspect the control panel and pump for moisture
Water inside the electronics can cause this error. If the panel or pump is wet, let it dry completely before using again.
Try a full reset
Press and hold the reset/test button (if your unit has a GFCI plug) until it clicks, then turn the spa on again.
Contact Bestway Support
If the error remains, the internal motor or control board may be damaged and require professional repair or replacement.
⚠️ Note: The E06 error is more serious than common flow or sensor errors. If it happens repeatedly, stop using the unit and seek support.
The E08 error code on a SaluSpa typically indicates a water flow blockage or low water flow through the pump, often caused by dirty filter cartridges, air in the pump, or improper setup.
Turn Off the Pump
Unplug the spa from the power outlet before performing any maintenance.
Check the Water Level
Ensure the water is filled between the minimum and maximum lines marked on the spa wall.
Too low = air in system. Too high = pressure issues.
Inspect and Clean or Replace the Filter Cartridge
Remove the filter cartridge and rinse it thoroughly with clean water.
If it’s dirty, clogged, or over a week old, replace it with a new one.
Run the pump without the filter briefly to test if the filter is the issue.
Check for Airlocks
Air trapped in the pump can reduce flow. To bleed air:
Unscrew the air release valve on the top of the pump until water starts to come out, then tighten it.
Inspect the Inlet/Outlet Valves
Look for any blockages, kinks, or collapsed hoses.
Ensure all connections are tight and fully open.
Restart the Spa
Plug the spa back in, turn it on, and restart the heater/filtration system.
Monitor for Recurrence
If the E08 error appears again after all steps, there may be an issue with the impeller, flow sensor, or circuit board.
If you’ve tried all the above and the issue persists:
Contact Bestway Support for a warranty check or further diagnostics.
Document the error and steps you’ve taken for quicker assistance.
The E09 error typically indicates a problem with the pump’s water sensor or internal electronics. It means the system is unable to detect proper water flow or temperature, even though the conditions may seem fine.
Faulty temperature sensor
Electronics malfunction inside the control unit
Sudden power interruption or surge
Water or moisture inside the control panel
Electrical component failure (e.g., circuit board issue)
Turn Off and Unplug the Spa
Wait 5–10 minutes before restarting to reset the control system.
Inspect for Moisture or Damage
Open the pump/control unit (if you’re comfortable doing so) and check for any moisture, corrosion, or loose wiring.
Dry gently with a cloth or let it air dry for a few hours.
Check the Power Supply
Make sure your outlet is stable and not overloaded. Use a dedicated power line if possible.
Reset the GFCI Plug
Press the “RESET” button on the plug. If it trips again, it may point to an internal fault.
Try a Soft Reset
Plug back in, power on, and attempt to restart the heater and filter functions.
Test Without the Heater
Run only the filtration or bubbles to isolate the heater. If those work but the heater triggers the error, the heater unit might be faulty.
If the error persists even after a full reset:
Do not attempt further disassembly if you’re not trained.
Contact Bestway customer support for diagnosis or a replacement unit (especially if under warranty).
The E10 error on a SaluSpa control panel typically means there’s an issue with water flow or water quality detection, often related to the Smart Filtration System.
Dirty or clogged filter cartridge
Low water level
Blocked water inlet or outlet
Airlock in the system
Pump not primed correctly
Malfunction in the smart water sensor or flow detector
Turn off the spa and unplug it from the power outlet
Wait 5–10 minutes before restarting
Ensure the water level is between the minimum and maximum lines marked inside the spa
If it’s low, add water accordingly
Remove the filter cartridge and rinse it thoroughly
If it’s over 2–3 weeks old or very dirty, replace it
Unscrew the filter housing to release trapped air (you may hear a hiss)
Run the pump for a few minutes without the filter to flush out any remaining air
Look for debris or clogs in:
The filter housing
Water inlet/outlet valves
The pipes connecting to the pump
Plug the spa back in
Start with the filtration system only
If no error appears, gradually enable the heater and massage functions
Test without the filter cartridge to rule out filter issues
Try connecting to the Bestway Smart Hub™ app (if using Wi-Fi model) and check for firmware updates
Contact Bestway customer support if your spa is still under warranty
The E11 error on your SaluSpa control panel typically indicates a Wi-Fi connection issue — most common on SaluSpa models with smart controls (Wi-Fi/Bluetooth capability). It means the spa failed to connect to the Bestway Smart Hub™ app or to your Wi-Fi network.
🔌 Weak or unstable Wi-Fi signal
📶 Incorrect Wi-Fi password
🚫 Incompatible Wi-Fi frequency (e.g., 5 GHz instead of 2.4 GHz)
📱 App not synced properly
🔁 Router not assigning IP address
Ensure your spa is within range of your Wi-Fi router
If the signal is weak, consider moving the router closer or using a Wi-Fi extender
The spa only supports 2.4 GHz networks — not 5 GHz
Log in to your router settings and check if 2.4 GHz is enabled
Turn off and unplug the spa
Open the Bestway Smart Hub™ app
Reset Wi-Fi in the app or press the Wi-Fi button on the control panel (hold 5–10 seconds)
Re-enter your correct Wi-Fi password in the app
Reboot your router
Restart your phone
Power cycle the spa unit
Make sure you’re using the latest version of the Bestway Smart Hub™ app from the App Store or Google Play
If your Wi-Fi router supports both 2.4 GHz and 5 GHz combined, split them into separate SSIDs (network names) so you can manually connect the spa to the correct one.
Try forgetting the Wi-Fi network and re-pairing
If issues continue, contact Bestway support or consider a manual spa operation without app control
The E12 error on your SaluSpa control panel typically indicates a heater temperature sensor malfunction. This means the thermistor (temperature sensor) has detected irregular readings or has failed completely.
🌡️ Faulty or loose temperature sensor
🔌 Corrosion or damaged wiring
💧 Moisture inside the control unit
⚠️ Heater is overheating or experiencing unstable temps
❄️ Operating the spa in very cold temperatures
Turn off the spa
Unplug from the power source
Wait 10–15 minutes
Plug back in and power it on
Check the sensor cable (usually attached to the heating unit)
Look for loose connectors, frayed wires, or corrosion
If there’s any condensation or water inside the control box, dry it thoroughly
Use a soft cloth or let it air dry completely before restarting
Once dry, plug in and test again
Ensure the heater isn’t blocked or running without enough water (this can confuse the sensor)
Make sure the minimum water level is reached. Low water can cause the sensor to overheat or give false readings.
The temperature sensor may need replacement
Contact Bestway customer service for warranty or repair options
Avoid operating the spa with a faulty sensor — it may lead to overheating or permanent damage
The 6CF or GCF error on your SaluSpa control panel indicates a Ground Fault Detection issue. This is a safety mechanism triggered when the system detects a leakage of electrical current, which could pose a shock hazard.
⚡ Electrical leakage or surge
🔌 Plug not connected to a proper GFCI/RCD outlet
🌧️ Moisture inside the control panel or power plug
🧼 Water splashed into the plug socket during spa use or cleaning
🧯 Internal circuit fault in the spa unit
Unplug the spa from the outlet
Press the RESET button on the GFCI/RCD plug
Wait 1–2 minutes, then plug back in
Inspect the plug and socket for moisture
Dry thoroughly using a clean cloth or allow it to air dry
Make sure you’re using a dedicated GFCI/RCD protected outlet
Avoid using extension cords, which can cause surges
If the GFCI keeps tripping, there may be an internal wiring issue
In this case, stop using the spa immediately
Do not attempt to open the control box yourself
Contact Bestway/SaluSpa customer support for repair or replacement under warranty
This error is serious. It’s designed to protect users from electrical shock, so never bypass it or ignore the warning.
If the HydroJet function is on but no water is coming out of the nozzles in your SaluSpa, here’s a step-by-step guide to help you diagnose and fix the issue:
🚫 Airlock in the water line
🧱 Clogged or blocked nozzles
🌀 Pump is malfunctioning
💧 Water level too low
🔧 Valve closed or not opened properly
❌ Filter is dirty or incorrectly installed
Turn off the HydroJet function and the spa completely.
Wait for 1–2 minutes.
Turn everything back on and try activating HydroJet again.
Disconnect the pump from the liner slightly to allow trapped air to escape.
You may hear a hissing sound — that’s normal.
Reconnect and restart.
Make sure the water is above the minimum fill line.
If it’s too low, the jets won’t work properly.
Remove any debris or blockage from the HydroJet nozzles.
Use a toothbrush or soft cloth to clean them gently.
Double-check that the HydroJet valve is fully opened.
Sometimes they’re only partially turned, restricting flow.
Dirty filters can restrict water flow.
Remove the filter and test the HydroJet function without it:
If the jets work without the filter, replace or clean it.
If none of the above steps fix the issue:
The pump motor or internal water lines may be faulty.
Contact Bestway/SaluSpa customer support for further diagnosis or warranty support.
If your new inflatable PVC lid seems too small for your SaluSpa, it could be due to one or more of the following reasons:
PVC contracts when cold, making the lid appear smaller.
Fix: Let the lid sit in the sun or a warm room for 20–30 minutes before inflating. This helps the material relax and expand.
The lid may not be inflated enough to reach its full size.
Fix: Inflate it to the proper level using the provided pump. Make sure it’s firm but not overinflated.
The lid may not be centered properly on the spa.
Fix: Gently reposition it so it aligns evenly with the spa edges.
Sometimes the replacement lid is for a different model or size.
Fix: Check the product label or model number. If it doesn’t match your SaluSpa model, contact the seller or Bestway support for a replacement.
In rare cases, the lid may be defective and not manufactured to the correct dimensions.
Fix: Report the issue to the seller or Bestway customer support. If it’s under warranty, you may get a free replacement.
Before inflating, place the PVC lid under direct sunlight for 15–30 minutes. This softens the material, making it easier to stretch into place and ensuring a better fit.
Yes, the debris screens in your SaluSpa can be removed for cleaning or replacement. These screens help catch leaves, dirt, and other debris to keep your spa water clean and protect the pump.
Turn off and unplug the spa pump for safety.
Locate the debris screens, usually near the water inlet or inside the pump housing.
Gently pull or unscrew the screens, depending on the model.
Clean the screens thoroughly with water and a soft brush to remove trapped debris.
Inspect for any damage and replace if necessary.
Reinstall the screens carefully to ensure a proper fit.
Plug in and turn on the pump to resume normal operation.
🔧 Tip: Regular cleaning of debris screens extends the life of your pump and maintains water quality.
Technically, the Bestway spa heater can run continuously, but it’s not recommended to operate it 24/7 for a full week without breaks.
Overheating risk: Continuous operation may cause the heater or pump to overheat and shut down as a safety measure.
Wear and tear: Running the heater non-stop can shorten its lifespan and increase the chance of mechanical failure.
Energy consumption: Running 24/7 uses a lot of electricity, which can lead to high energy bills.
Built-in safety timers: Many Bestway spa models have automatic shut-off timers to prevent continuous running.
Use the heater on a programmable timer or temperature setting to maintain your desired temperature efficiently.
Turn off the heater or use the eco mode when the spa is not in use for extended periods.
Regularly monitor your spa for any unusual noises, smells, or performance issues.
🔥 Tip: To balance comfort and efficiency, aim for the heater to run only when needed, rather than constantly.
No, it is not safe to leave the remote control in the water. The remote control is an electronic device and is not designed to be submerged or exposed to water for extended periods.
Water damage: Water can enter the remote and damage the internal circuits.
Malfunction: The remote may stop working properly or completely fail.
Battery issues: Water exposure can cause corrosion or short-circuit the batteries.
Safety hazard: In rare cases, water and electronics combined could pose a safety risk.
Always keep the remote dry and store it in a safe, dry place away from the spa water.
If the remote accidentally gets wet, remove the batteries immediately and let it dry thoroughly before using it again.
Use a waterproof case or pouch if you need to bring the remote near the spa.
🔧 Tip: Treat the remote like any other electronic device—avoid water exposure to prolong its life.
It’s not recommended to leave your SaluSpa pump exposed to rain or direct water for extended periods. While some parts of the pump may be water-resistant, prolonged exposure to rain can cause damage to the electrical components.
Water damage to internal electronics, leading to malfunctions or failure.
Increased risk of electrical hazards or short circuits.
Corrosion of metal parts and connectors.
Voiding warranty if damage is caused by improper care.
Keep the pump covered with a waterproof cover when not in use.
Place the pump in a shaded or sheltered area protected from rain.
If you expect heavy rain, disconnect and store the pump indoors.
Avoid placing the pump where water can pool or flood around it.
⚠️ Safety Tip: Always unplug the pump before heavy rain or storms to protect it and ensure safety.
Yes, Bestway’s spa heaters are equipped with a power-saving timer, allowing you to schedule when the heater turns on and off. This feature helps conserve energy by heating the water only when needed, rather than running continuously.
You can set the timer to:
Heating Time: Specify how long the heater should run (up to 999 hours).
Waiting Time: Set a delay before the heater starts (up to 999 hours).
Once the timer completes its cycle, the heater enters a power-saving mode and stops heating until the next scheduled cycle.
The power-saving function does not automatically repeat. After each cycle, you’ll need to set it up again if you want to continue using it.
Avoid operating the spa heater continuously for extended periods, as this can lead to overheating and potential damage.
If you replace either your SaluSpa heater or remote control, you’ll need to re-pair them to communicate properly. Follow these steps:
Turn off and unplug the spa pump for safety.
Power on the replacement device (heater or remote control).
Reset the current pairing:
On the control panel, press and hold the pairing button (often marked with a Wi-Fi or Bluetooth icon) for about 5–10 seconds until you see a blinking light indicating it’s in pairing mode.
Activate pairing on the other device:
On the remote control or heater unit, press the corresponding pairing button or follow the specific re-pairing instructions in your user manual.
Wait for confirmation:
The devices will connect, and the indicator lights will stop blinking or show a solid light once paired.
Test the connection:
Use the remote or control panel to operate the heater functions and ensure the devices communicate correctly.
Keep both devices close together during pairing.
If pairing fails, restart both devices and try again.
Consult your SaluSpa model’s manual for exact button locations and instructions.
If you want, I can help draft model-specific pairing instructions or troubleshoot if the connection doesn’t establish.
The remote control for your SaluSpa is designed to work only when the spa pump is powered on. If the spa is turned off or unplugged, the remote will not receive power or signal and therefore won’t turn on or respond.
The remote communicates wirelessly with the spa pump or control unit.
Without power to the pump, the remote cannot establish a connection.
This is a safety and power-saving feature to avoid unnecessary battery drain on the remote.
Turn on or plug in your spa pump first.
Once the pump is powered, the remote control should power on and connect automatically.
If the remote still doesn’t power on after the spa is on, check the batteries or try re-pairing the remote.
🔋 Tip: Always keep spare batteries handy to avoid remote power issues.
If your SaluSpa’s massage function isn’t working as expected, try these troubleshooting steps:
Check the Water Level
Ensure the water level is between the minimum and maximum marks. Too low water can prevent the massage jets from working properly.
Inspect the HydroJet Nozzles
Look for any blockages or debris clogging the jets. Clean the nozzles gently with a soft brush.
Verify Pump Operation
Make sure the pump is running and not making unusual noises. If the pump isn’t operating correctly, the massage won’t work.
Check the Control Panel Settings
Confirm the massage or bubble function is activated on the control panel.
Clean or Replace the Filter Cartridge
Dirty filters can reduce water flow and affect massage performance.
Bleed Air from the System
Air trapped in the pump or hoses can cause poor massage pressure. Try to release any airlocks by loosening the air release valve or slightly disconnecting and reconnecting hoses.
Inspect the Pump and Tubing for Leaks or Damage
Leaks or damaged tubing can reduce pressure.
Turn off and unplug the spa, then restart after a few minutes.
Contact Bestway customer support if the problem persists, as the pump or massage mechanism may need professional servicing.
💡 Tip: Regular maintenance, like cleaning filters and nozzles, helps keep the massage function working smoothly.
The power saving mode on your SaluSpa helps reduce energy use by controlling when the heater runs. Instead of heating the water all the time, it turns the heater on only when needed to maintain your set temperature.
Saves electricity, lowering your energy bills.
Protects the heater and pump by reducing wear from constant use.
Keeps water warm efficiently without wasting power.
Better for the environment because it uses less energy.
If you don’t need the spa heated all day.
When you want to save on electricity costs.
To keep the spa at a comfortable temperature without running the heater non-stop.
The reset button on your SaluSpa heater is a safety feature designed to protect the pump and heater from overheating or electrical faults. Pressing it can help restart the system after a temporary error or power interruption.
If the spa heater shuts off unexpectedly or stops heating.
When you see an error code on the control panel and want to try resetting the system.
After power outages or electrical interruptions.
Turn off and unplug the spa pump for safety.
Locate the reset button on the pump unit or GFCI plug. It’s usually a small red or black button.
Press and hold the reset button for a few seconds, then release.
Plug the spa pump back in and turn it on.
Check if the heater and pump start operating normally.
⚠️ Important: If the reset button trips repeatedly or the heater still won’t work, stop using the spa and contact Bestway customer support. There may be an underlying issue that needs professional repair.
The “END” message on your SaluSpa control panel means that the current heating or filtration cycle has finished. It’s a normal notification indicating the pump has completed its programmed operation.
It shows when the heater or filter timer reaches zero and the pump automatically stops.
This helps save energy by not running the pump unnecessarily.
You can start a new cycle by turning the pump back on or resetting the timer.
Press the power button on the pump to restart the heating or filtration cycle.
Check your timer settings if you want the pump to run longer.
If you want continuous operation, adjust the timer accordingly.
🔧 Tip: Use the timer and “END” function to manage your spa’s heating and filtration efficiently.
The remote control for your SaluSpa is designed to turn off automatically after a period of inactivity to save battery power.
Power-saving feature: The remote shuts off if you don’t press any buttons for several minutes.
Battery conservation: This helps extend battery life so you don’t have to replace batteries frequently.
Simply press any button to turn the remote back on.
Replace the batteries if the remote doesn’t power on at all or shuts off very quickly.
Keep spare batteries handy for uninterrupted use.
🔋 Tip: If you want to prevent unexpected shut-offs, use fresh batteries and avoid leaving the remote unused for long periods.
Properly cleaning your SaluSpa’s filter cartridge and housing keeps your water clean and your pump running smoothly. Here’s how to do it right:
Turn off and unplug the spa pump for safety.
Remove the filter cartridge from the housing:
Open the filter cover or housing.
Pull out the filter cartridge carefully.
Rinse the filter cartridge with a garden hose or tap water:
Spray between the pleats to remove dirt, debris, and buildup.
Avoid using high-pressure washers, which can damage the filter.
Soak the cartridge (optional but recommended):
Prepare a solution of water and mild filter cleaner or a mix of water and white vinegar.
Soak the cartridge for 30 minutes to loosen oils and stubborn dirt.
Rinse thoroughly after soaking.
Clean the filter housing:
Wipe the inside of the filter housing with a soft cloth or sponge.
Remove any debris or buildup.
Dry and inspect the cartridge:
Let the cartridge air dry completely.
Check for tears, cracks, or damage; replace if necessary.
Reinstall the cartridge:
Place the clean, dry cartridge back into the housing securely.
Close the filter cover tightly.
Plug in and turn on the pump to resume normal operation.
Clean your filter cartridge weekly or biweekly depending on spa use.
Replace the filter cartridge every 1-2 months or sooner if damaged.
Avoid harsh chemicals that can damage the filter material.
Removing the filter housing properly helps you clean or replace the filter cartridge without damaging your SaluSpa. Follow these steps for safe removal:
Turn off and unplug the spa pump to ensure safety.
Locate the filter housing, usually on the side of the pump unit.
Release pressure by unscrewing or opening the air release valve if your pump has one. This prevents water from spraying out.
Unscrew or unlatch the filter housing cover:
Most models have a twist-off cover or clamps.
Turn the cover counterclockwise or release the clamps gently.
Carefully pull out the filter cartridge along with the housing if needed.
Avoid tilting the housing too much to prevent water spilling.
Empty any water remaining inside the housing into the spa or a bucket.
Place the filter housing on a flat surface for cleaning or maintenance.
Keep a towel handy to catch any dripping water.
Handle the filter housing gently to avoid cracks or damage.
Clean the housing regularly to prevent buildup and ensure proper water flow.
Backwashing helps clean the spa’s filtration system by reversing the water flow to flush out dirt and debris. Here’s how to backwash your SaluSpa’s AirJet or HydroJet system properly:
Turn off and unplug the spa pump for safety.
Locate the filter housing and valves on your spa.
Remove the filter cartridge from the housing.
Attach a garden hose to the backwash outlet (if your model has one), or prepare to direct water flow away safely.
Turn on the pump briefly to flush water backward through the filter housing, pushing debris out.
Run water through the housing for about 1–2 minutes or until the water runs clear.
Turn off the pump and remove the garden hose.
Clean or replace the filter cartridge if needed.
Reinstall the filter cartridge and housing securely.
Turn the pump back on and resume normal spa use.
Check your specific spa model’s manual for exact backwashing instructions, as some may not have a dedicated backwash outlet.
Regular backwashing improves filtration efficiency and prolongs filter life.
If your spa doesn’t have a backwash feature, regular filter cleaning or replacement is essential.
Cleaning the electrolytic cell regularly ensures your spa’s water stays clear and the system works efficiently. Here’s the best way to clean it safely:
Turn off and unplug the spa to ensure safety.
Locate the electrolytic cell—usually part of the Flowclear system or HydroJet setup, near the pump or control unit.
Remove the cell carefully following your spa’s user manual instructions.
Prepare a cleaning solution:
Mix 1 part white vinegar to 3 parts water in a clean bucket or container.
Alternatively, use a manufacturer-recommended cleaning solution.
Soak the electrolytic cell in the solution for 15–30 minutes to dissolve scale and mineral buildup.
Gently scrub the cell with a soft brush or cloth if needed to remove stubborn deposits. Avoid using abrasive materials.
Rinse the cell thoroughly with fresh water to remove any vinegar or cleaning residue.
Dry the cell completely before reinstalling.
Reinstall the cell securely according to your spa’s manual.
Plug in and turn on the spa, and check for proper operation.
Clean the electrolytic cell every 1–3 months depending on spa usage and water hardness.
Regular cleaning helps prevent poor water quality and extends the life of the cell.
Always follow the manufacturer’s guidelines for cleaning and maintenance.
Repairing your SaluSpa properly helps maintain its durability and performance. Here’s a guide for fixing common materials and parts:
Use a heavy-duty repair patch designed for PVC or vinyl.
Clean and dry the damaged area thoroughly before applying the patch.
Cut the patch to size, rounding the edges for better adhesion.
Apply adhesive (usually included with the patch kit) evenly on both the patch and spa surface.
Press firmly and hold for several minutes to ensure a strong bond.
Let it dry completely (follow manufacturer’s drying time).
Use an underwater adhesive repair patch specifically made for wet environments.
Clean the area as much as possible.
Apply the patch directly on the wet surface as per the kit instructions.
Hold in place until secure.
Use a repair kit with glue and small vinyl patches.
For tiny holes, glue alone may work if applied carefully.
Avoid DIY repairs on internal seams; they require professional attention or warranty service.
Contact Bestway customer support if internal seams split.
Always follow the repair kit instructions for best results.
Repair patches work best on clean, dry, and smooth surfaces.
Keep a repair kit handy for quick fixes.
To safely remove the electrolytic cell from your SaluSpa’s pump unit, follow these steps carefully:
Turn off and unplug the spa pump to ensure safety.
Locate the electrolytic cell, usually attached near the pump or control unit with visible wiring and housing.
Disconnect the power cable connected to the electrolytic cell gently.
Press any release tabs or clips before pulling to avoid damage.
Unscrew or unlock the cell housing if it is secured with screws or clamps.
Use the appropriate screwdriver or tool if necessary.
Carefully pull out the electrolytic cell straight from its housing.
Avoid twisting or forcing it, which can damage the unit.
Inspect the cell and housing for any signs of damage or buildup.
Handle the cell gently to prevent cracks or damage.
Take note of how the cell and cables are connected for easy reinstallation.
If unsure, consult your spa’s user manual or contact Bestway customer support.
To keep your SaluSpa water clean and clear, it’s generally recommended to run the filtration system for at least 1 to 2 hours per day under normal use.
Frequency of spa use: More use means more filtration time needed.
Number of bathers: More people introduce more dirt and oils.
Environmental conditions: Outdoor spas may need longer filtration due to leaves, dust, and debris.
Water temperature: Higher temps may require more filtration to prevent bacteria growth.
Start with 2 hours daily and adjust based on water clarity.
Increase filtration time during hot weather or heavy use.
Clean or replace filters regularly to maintain efficiency.
Use proper water treatment chemicals alongside filtration.
💧 Tip: Many users split filtration into two cycles (e.g., 1 hour in the morning and 1 hour in the evening) for better water circulation.
To keep your SaluSpa water fresh, clean, and safe, it’s recommended to replace the water every 1 to 2 weeks depending on usage and maintenance.
Frequency of use: More frequent use means quicker water contamination.
Number of users: More people introduce oils, sweat, and dirt.
Water treatment: Proper chemical balance and filtration can extend water life.
Environmental exposure: Outdoor spas may get dirtier faster due to dust and debris.
Drain and refill your spa every 7–14 days for optimal hygiene.
Test water regularly to monitor pH, sanitizer levels, and clarity.
Clean the spa liner and filters during water changes.
Use spa covers to minimize contamination between uses.
💧 Tip: If you notice cloudy water, unpleasant odors, or skin irritation, it’s time to replace the water regardless of schedule.
If your SaluSpa filter housing is stuck and won’t unscrew easily, try these safe methods to loosen it without causing damage:
Turn off and unplug the spa pump for safety.
Apply a rubber grip: Use a rubber glove, jar opener, or a rubber pad for better grip and more torque.
Tap gently around the filter cover: Lightly tap the edges with a rubber mallet or wooden spoon to break any seal caused by dirt or mineral buildup.
Use warm water: Pour warm (not boiling) water around the filter cover to help loosen any debris or mineral deposits causing it to stick.
Use a strap wrench: A strap wrench provides good leverage without damaging the housing.
Avoid excessive force: Don’t use tools that could crack or deform the plastic housing.
Let the warm water soak for 10–15 minutes and try again.
Contact Bestway customer support for advice if you risk damaging the unit.
🔧 Tip: Regularly clean and lubricate the filter housing threads with a silicone-based lubricant to prevent sticking.
If your SaluSpa water remains dirty despite running the pump regularly, there are several possible reasons and fixes to consider:
Dirty or Clogged Filter Cartridge
Check and clean your filter regularly. A clogged filter can’t remove impurities effectively.
Replace the filter if it’s worn out or damaged.
Incorrect Water Chemistry
Test and balance your water’s pH, alkalinity, and sanitizer levels (chlorine/bromine).
Imbalanced water can cause cloudiness and reduce sanitizer effectiveness.
Insufficient Filtration Time
Running the pump too briefly may not circulate and clean the water properly.
Increase filtration time to at least 1–2 hours daily, or split into two sessions.
High Usage or Contamination
More bathers, sweat, lotions, or debris can dirty water quickly.
Use a spa cover when not in use to minimize contamination.
Poor Circulation or Pump Issues
Make sure the pump is working correctly and water flows freely through the system.
Check for airlocks or blockages in hoses and jets.
Dirty Spa Surfaces
Clean the spa liner and walls regularly to prevent buildup that clouds water.
Clean or replace the filter cartridge.
Test and adjust water chemistry using spa test kits and chemicals.
Increase pump run time.
Use a spa cover when the spa is not in use.
Inspect the pump and plumbing for proper function.
💧 Tip: Regular maintenance combining proper filtration, water treatment, and cleaning keeps your spa water fresh and clear.
White flakes in your spa water usually indicate calcium or mineral buildup or debris from filter deterioration. Here’s what you should do:
Test Water Hardness and pH
Use a water test kit to check calcium hardness and pH levels.
High calcium or imbalanced pH can cause minerals to precipitate as flakes.
Adjust Water Chemistry
Lower calcium hardness if it’s too high using a water softener or by diluting with fresh water.
Balance pH to the recommended range (usually 7.2–7.6).
Clean or Replace the Filter Cartridge
White flakes can come from deteriorating filter material. Replace if old or damaged.
Drain and Refill the Spa
If flakes persist, draining and refilling with fresh water can help.
Use a Clarifier
Spa water clarifiers can help gather fine particles for easier filtration.
Test and balance water regularly.
Replace filters every 1–2 months or as needed.
Maintain proper sanitizer levels to avoid mineral buildup.
💧 Tip: If unsure, consult a spa professional for water testing and treatment advice.
To keep your SaluSpa water clean, safe, and balanced, it’s important to use the right chemicals regularly. Here are the common chemicals recommended for spa water maintenance:
Sanitizers
Chlorine or Bromine: These kill bacteria and keep the water safe. Bromine is often preferred for spas because it’s gentler on skin and works better in warm water.
pH Balancers
pH Increaser (Sodium Carbonate): Raises pH if water is too acidic.
pH Decreaser (Sodium Bisulfate or Muriatic Acid): Lowers pH if water is too alkaline.
Alkalinity Increaser (Sodium Bicarbonate)
Helps stabilize pH and prevent rapid changes.
Calcium Hardness Increaser
Prevents water from becoming too soft, which can damage spa components.
Shock Treatments
Spa Shock (Non-Chlorine or Chlorine-based): Used weekly or after heavy use to oxidize contaminants and refresh water.
Clarifiers
Help gather fine particles so the filter can remove them, keeping water clear.
Anti-Foam Agents (Optional)
Reduce foam caused by lotions, soaps, or contaminants.
Always test your water regularly with test strips or kits before adding chemicals.
Follow manufacturer instructions carefully for dosing.
Store chemicals in a cool, dry place away from children and pets.
Avoid mixing chemicals directly; add them to water separately.
💧 Tip: Regular water testing and chemical balancing ensure a safe, comfortable spa experience and prolong the life of your equipment.
Green water in your SaluSpa usually means algae growth or metal contamination. Follow these steps to fix it:
Test the Water
Check sanitizer levels (chlorine or bromine), pH, and alkalinity using test strips.
Adjust Chemical Levels
Increase sanitizer to a shock level to kill algae.
Balance pH and alkalinity to the recommended range.
Shock the Spa
Use a spa shock treatment (chlorine or non-chlorine) to oxidize contaminants and algae.
Clean or Replace Filters
Dirty filters can reduce water clarity; clean or replace as needed.
Brush the Spa Surfaces
Use a spa brush to scrub walls and floor to remove algae buildup.
Run the Pump Continuously
Keep the filtration system running for 24 hours after shocking to clear the water.
Use Algaecide (Optional)
Add a spa-safe algaecide if algae persist.
Drain and Refill if Needed
If green water remains after treatment, drain and refill the spa with fresh water.
Maintain proper sanitizer levels.
Cover the spa when not in use.
Clean filters regularly.
Test water frequently.
💧 Tip: Regular maintenance and prompt treatment prevent algae growth and keep your spa water clear.
White or cloudy water in your SaluSpa is usually caused by mineral buildup, imbalanced water chemistry, or tiny particles suspended in the water. Here’s why it happens and how to fix it:
High Calcium Hardness or Mineral Content
Excess minerals can cause water to appear milky or white.
Imbalanced pH or Alkalinity
If pH or alkalinity is too high or too low, it affects water clarity.
Poor Filtration
Dirty or clogged filters can’t remove fine particles effectively.
Air Bubbles
Sometimes trapped air in the water can cause a temporary white appearance.
Test and Balance Water Chemistry
Adjust calcium hardness, pH (ideal range: 7.2–7.6), and alkalinity.
Clean or Replace Filters
Regularly clean and change the filter cartridge.
Use a Water Clarifier
Helps gather tiny particles so the filter can remove them.
Drain and Refill Spa Water
If cloudiness persists, draining and refilling may be necessary.
Test water regularly.
Maintain proper chemical balance.
Clean filters often.
Use a spa cover to reduce debris.
💧 Tip: If unsure, a water testing kit or professional help can quickly diagnose and fix water clarity issues.
If the jets on your SaluSpa aren’t working correctly, try these troubleshooting steps:
Check Water Level
Make sure the water level is between the minimum and maximum marks. Low water can cause poor jet performance.
Inspect Jets for Blockages
Look for debris or dirt clogging the jets. Clean the jets gently if needed.
Verify Pump Operation
Ensure the pump is running and not making unusual noises.
Check Airlocks
Air trapped in the system can reduce jet pressure. Try releasing air by loosening connections briefly.
Inspect Hose Connections
Make sure all hoses are securely connected without leaks or kinks.
Clean or Replace Filter Cartridge
A clogged filter can reduce water flow to the jets.
Turn off and unplug the spa, then restart after a few minutes.
Contact Bestway customer support for professional assistance.
🔧 Tip: Regular maintenance of water levels, filters, and jet cleaning keeps your spa running smoothly.
Using salt water in your SaluSpa is generally not recommended unless your spa is specifically designed for saltwater systems.
Salt water can be corrosive to some spa components, including pumps, heaters, and liners.
It may void your warranty if the spa isn’t built for saltwater use.
Salt can cause damage or reduce the lifespan of electronic parts.
Always check your SaluSpa’s user manual to see if salt water is approved.
If you want the benefits of saltwater, consider a spa designed with a built-in saltwater chlorinator.
Use traditional sanitizers like chlorine or bromine for safe, effective water care.
⚠️ Warning: Using salt water improperly can lead to costly repairs.
Yes, foam buildup after using the hydromassage feature is common and can be removed with proper care.
Use an Anti-Foam Agent
Add a spa-safe anti-foam product designed to quickly eliminate foam.
Check Water Chemistry
Foam often forms due to imbalanced water chemistry, especially high pH or contaminants like soaps and lotions. Test and adjust pH and sanitizer levels.
Rinse Off Before Use
Encourage users to rinse off lotions, oils, and soaps before entering the spa to reduce foam formation.
Clean or Replace Filters
Dirty filters can contribute to foam buildup; maintain them regularly.
Drain and Refill If Needed
Persistent foam may require draining and refilling the spa with fresh water.
💧 Tip: Regular water testing and maintenance help prevent foam from forming during hydromassage.
Yes, it is generally safe to leave your SaluSpa exposed to the sun, but there are some important considerations to keep it in good condition:
UV Exposure: Prolonged direct sunlight can cause fading or weakening of the spa’s PVC and vinyl materials over time.
Water Temperature: Sun exposure may raise water temperature beyond your set level, so monitor and adjust as needed.
Use a Spa Cover: Always use the spa cover when the spa is not in use to protect it from UV damage, debris, and evaporation.
Avoid Extreme Heat: Try to place your spa in a shaded area if possible during extremely hot days to prevent overheating.
Consider setting up a canopy, umbrella, or shade sail.
Regularly inspect your spa’s exterior for signs of wear.
Clean and condition the spa surfaces to extend their lifespan.
☀️ Tip: Protecting your spa from harsh sun exposure helps keep it looking new and functioning well longer.
Yes, many SaluSpa models allow you to program the filtration system to run automatically each day.
You can set the pump to run on a timer, controlling when and how long it filters.
This helps keep water clean and clear without manually turning the pump on and off.
Run the filter for at least 1 to 2 hours daily under normal use.
For heavy use or hot weather, increase filtration time accordingly.
Some users prefer splitting filtration into two cycles (e.g., 1 hour morning + 1 hour evening) for better circulation.
Maintains clean, clear water.
Saves energy by running only when needed.
Protects spa equipment by consistent water flow.
🔧 Tip: Check your specific SaluSpa model’s manual for detailed instructions on programming the timer.
If you plan not to use your SaluSpa for a month, follow these steps to keep the water clean and prevent damage:
Clean the Spa Thoroughly
Drain and clean the spa, including the liner and filter cartridge.
Refill with Fresh Water
Refill the spa with clean water and balance the water chemistry (pH, alkalinity, sanitizer).
Run the Filtration System
Run the pump and filtration system for several hours to circulate water and chemicals.
Add a Shock Treatment
Use a spa shock treatment to kill bacteria and contaminants before storage.
Cover the Spa Tightly
Use the spa cover to protect the water from debris, sunlight, and evaporation.
Turn Off and Unplug the Spa
If possible, unplug the spa to save energy and prevent equipment wear.
Check Water Periodically (Optional)
If accessible, check the water and run filtration occasionally, or consider draining if unused for extended periods.
If you won’t use the spa for more than a month, consider draining and drying it completely.
Store the spa in a cool, dry place, protected from direct sunlight and extreme weather.
💧 Tip: Proper maintenance during long breaks prevents bacteria growth, odors, and damage to your spa.
The noise level of your SaluSpa varies depending on the mode of operation, but generally falls within a comfortable and quiet range.
Filtration Mode: Approximately 40–50 dB — similar to a quiet office or soft background music.
Heating Mode: Around 50–60 dB — comparable to a normal conversation.
HydroJet or Massage Mode: Up to 60–65 dB — similar to the noise level of a dishwasher or moderate traffic.
Pump Running Without Jets: Usually quieter, about 35–45 dB.
Noise levels can vary slightly based on the spa model, pump condition, and installation environment.
Regular maintenance, like cleaning filters and checking pump mounts, helps keep noise low.
If your spa becomes unusually loud, inspect for loose parts or contact customer support.
🔊 Tip: For a quieter spa experience, place the unit on a stable, vibration-absorbing surface.
Whether you need to disassemble your SaluSpa during winter depends on your climate and usage:
No disassembly needed if temperatures stay above freezing.
Use the spa cover and maintain water chemistry regularly.
Run the pump and heater as usual.
It’s recommended to fully drain and disassemble the spa if it won’t be used.
Water left inside can freeze, causing damage to the liner, pump, and plumbing.
Remove and store the pump, heater, and other components in a dry, frost-free place.
Thoroughly dry the spa before storage to prevent mold and mildew.
If you plan to use the spa during winter, invest in a thermal cover and insulated spa blanket.
Regularly check water levels and equipment for freezing signs.
Consult your spa manual for specific winter care instructions.
❄️ Tip: Proper winterizing protects your spa and extends its lifespan.
Adding air to the liner while your SaluSpa is filled with water helps maintain proper shape and comfort. Follow these steps:
Locate the Air Valve:
Find the air valve on the spa liner, usually near the top edge.
Open the Valve:
Unscrew or pull off the valve cap carefully.
Use an Air Pump:
Use a hand pump, electric pump, or the spa’s included air pump to add air.
Attach the pump nozzle securely to the valve.
Add Air Gradually:
Inflate slowly to avoid over-expanding the liner.
Stop when the liner feels firm but still comfortable to touch.
Close the Valve:
Tighten the valve cap securely to prevent air leaks.
Check for Leaks:
Listen or feel for escaping air around the valve.
Avoid over-inflating, as this can stress seams and material.
Add air periodically as needed to maintain firmness.
Do not add air while the liner is empty or without water support.
💨 Tip: Properly inflated liners improve spa comfort and durability.
Keeping the PVC surface of your SaluSpa clean helps maintain its appearance and durability. Follow these steps for the best cleaning method:
Turn off and unplug the spa before cleaning.
Use a soft cloth or sponge with mild soap and warm water.
Avoid harsh chemicals or abrasive cleaners that can damage the PVC.
Gently scrub the PVC surface to remove dirt, stains, and residues.
Rinse thoroughly with clean water to remove soap.
Dry the surface with a soft towel or let it air dry.
Apply a PVC conditioner or protectant (optional):
Use a product designed for vinyl/PVC to help protect against UV rays and prevent cracking.
Clean the PVC surface regularly to prevent buildup.
Avoid using bleach, solvents, or abrasive brushes.
Test any new cleaning product on a small, hidden area first.
🧼 Tip: Regular cleaning and protection extend the life of your spa’s PVC surface.
In SaluSpa models, the backrests and lounges are usually inflatable and not permanently fixed, so they can be removed if needed.
Backrests and lounges are typically part of the inflatable liner or separate inflatable accessories.
They can be deflated and removed for cleaning, storage, or replacement.
Some models may have removable cushions or attachments that are secured with Velcro or clips.
Check your specific model’s manual for details on removing or adjusting backrests.
Handle inflatable parts carefully to avoid punctures when removing or storing.
Keep them clean and dry when not in use.
💺 Tip: Removable backrests add flexibility for spa setup and maintenance.
When you set a specific temperature on your SaluSpa, the heating system works to maintain that temperature by following these steps:
Temperature Setting:
You choose your desired water temperature using the control panel or app.
Heating Activation:
The heater turns on and starts warming the water until it reaches the set temperature.
Temperature Monitoring:
Built-in sensors continuously monitor the water temperature.
Automatic Regulation:
Once the water reaches the set temperature, the heater turns off to save energy.
If the water cools down, the heater automatically turns back on.
Safety Features:
The system includes safety controls to prevent overheating and ensure stable operation.
Maintains comfortable and consistent water temperature.
Saves energy by heating only when needed.
Provides easy control through panel or mobile app.
🔥 Tip: For best results, keep the spa covered when heating to retain warmth efficiently.
Yes, when you set a timer for the filtration system on your SaluSpa, it will automatically run the filtration at the scheduled times every day until you change or cancel the timer.
You program the timer with your preferred start time and duration.
The filtration pump will turn on and off automatically based on this schedule.
This helps maintain clean water without needing to manually operate the pump daily.
You can adjust or disable the timer anytime through the control panel or app.
Set filtration to run for at least 1 to 2 hours daily for effective water circulation.
Consider splitting filtration into two cycles (morning and evening) for better water quality.
Regularly check and adjust your timer settings as needed.
⏰ Tip: Using the timer saves energy and ensures consistent water filtration.
If your SaluSpa heater isn’t reaching the temperature you set, try these troubleshooting steps:
Check Water Level
Ensure the water level is within the recommended range; low water can cause heating issues.
Inspect Power Supply
Make sure the spa is properly plugged in and receiving power.
Verify Heater Settings
Confirm that the desired temperature is set correctly on the control panel or app.
Examine Pump Operation
The heater works with the pump running; ensure the pump is functioning properly.
Look for Error Codes
Check the control panel for error messages like E01, E02, etc., and refer to the manual.
Check for Obstructions
Ensure filters and hoses are clean and free from blockages to allow good water flow.
Consider Ambient Temperature
Very cold weather can slow heating or prevent reaching set temperature quickly.
If the heater still doesn’t reach the set temperature after these checks, contact Bestway customer support for professional assistance.
🔥 Tip: Cover your spa with the insulated cover during heating to help maintain temperature and reduce energy use.
If your SaluSpa heater shuts off unexpectedly, try the following steps to troubleshoot:
Check for Error Codes:
Look at the control panel for any error messages (e.g., E01, E02) that could indicate the cause.
Verify Power Supply:
Ensure the spa is plugged in securely and there’s no power interruption.
Inspect Water Level:
Low water levels can cause the heater to shut off as a safety measure.
Examine Pump Operation:
The heater depends on the pump running; if the pump stops, the heater may turn off automatically.
Check for Overheating:
The heater has built-in protection and may shut off if it overheats. Let it cool down before restarting.
Look for Blockages:
Clogged filters or hoses can restrict water flow and cause the heater to turn off.
Review Timer Settings:
Confirm that the heater timer or filtration schedule isn’t set to turn off the heater unexpectedly.
If the issue persists after these checks, contact Bestway customer support for professional help.
🔥 Tip: Regular maintenance and monitoring help prevent unexpected heater shutdowns.
If you notice water leaking from the adapters connecting your SaluSpa pump to the spa, follow these steps to fix the issue:
Turn Off and Unplug the Spa:
For safety, always disconnect power before inspecting.
Check Adapter Connections:
Ensure all adapters and hoses are securely and properly connected.
Tighten any loose fittings by hand—avoid overtightening.
Inspect O-Rings and Seals:
Look for damaged or worn O-rings/seals inside the adapters.
Replace any that are cracked, brittle, or missing.
Clean Connection Surfaces:
Remove dirt, debris, or mineral buildup on adapters and connection points.
Clean with a soft cloth before reconnecting.
Apply Silicone Lubricant (Optional):
Use a silicone-based lubricant on O-rings to improve sealing and ease connections.
Reassemble and Test:
Reconnect adapters carefully, ensure a snug fit, then turn on the pump and check for leaks.
If leakage persists after these steps, or if adapters are cracked or damaged, contact Bestway customer support for replacement parts or professional advice.
💧 Tip: Regularly inspect and maintain adapter connections to prevent leaks and prolong spa life.
The remote control used for the LED light in Bestway SaluSpa models requires two CR2032 coin cell batteries. These are commonly available and can be purchased at most electronics or hardware stores.
Important Tips:
Battery Installation: Ensure the batteries are installed with the correct polarity (+ and –) as indicated in the battery compartment.
Battery Replacement: Replace both batteries simultaneously to maintain consistent performance.
Battery Type: Avoid mixing different types of batteries (e.g., alkaline with rechargeable) as this can lead to leakage or malfunction.
Disposal: Dispose of used batteries properly according to local regulations to prevent environmental harm.
You can purchase replacement filter cartridges for your SaluSpa from several online retailers that ship to Pakistan. Here are some options:
StarShop.pk
Product: Bestway SaluSpa Filter Cartridge (Type VI), 2-Pack
Price: PKR 2,500
eBay
Product: Bestway SaluSpa Hot Tub Filter Pump Type VI Replacement Cartridges (8-Pack)
Price: USD 54.99
AllFilters.com
Product: SpiroPure SP-PS-BW-VI Replacement Cartridge
Price: USD 3.83
Amazon.com
Product: Bestway SaluSpa Type VI Inflatable Hot Tub Replacement Filter Cartridge (2-Pack)
Price: USD 17.70
Compatibility: Ensure the cartridge is compatible with your SaluSpa model. Most SaluSpa models use Type VI cartridges.
Quantity: Consider purchasing in bulk if you use your spa frequently, as it’s recommended to replace the filter every 1–2 weeks.
Shipping: Check the shipping policies to Pakistan before purchasing to ensure timely delivery.
Water leaking from the massage switch when the jet is turned on can indicate a few possible issues. Here’s what you should check and do:
Cause: The gasket or O-ring around the massage switch may be worn out, loose, or cracked.
Fix: Turn off and unplug the spa. Open the panel near the massage switch and inspect the gasket or seal. Replace it if it looks worn or damaged.
Cause: The switch housing or surrounding plastic might have developed a hairline crack.
Fix: Inspect the housing closely. If cracked, the part will likely need replacement to prevent continuous leaks.
Cause: If the switch was installed or replaced recently, it might not be tightened or sealed properly.
Fix: Re-seat the switch and tighten all connections. Make sure everything is aligned properly.
Cause: High jet pressure can sometimes force water past worn seals.
Fix: Check if the water pressure is unusually high. Clean the filters and reduce the power if needed.
Cause: Debris inside the switch or jet line may cause improper sealing.
Fix: Clean the switch and surrounding area thoroughly.
If the leak persists after these steps, it may be best to contact customer support or a spa technician to prevent damage to the electronics or structure of the spa.
If your spa jet functions aren’t working, several possible issues could be at play. Here’s a checklist to diagnose and fix the problem:
Some spas have individual jet controls or a massage switch that must be turned or pressed to activate.
Make sure they’re open or in the “on” position.
The jets won’t operate unless the spa pump is active.
If the pump isn’t running, check:
Power connection
Control panel settings
Timer/scheduling
After filling your spa, trapped air in the pump or pipes can block jet flow.
Fix: Loosen the pump’s bleed valve slightly to release air (if accessible), or turn the jets on/off a few times to purge it.
Dirty filters restrict water flow, which can prevent jets from working properly.
Fix: Clean or replace your filter cartridge.
Debris inside the water lines or jets can cause blockages.
Fix: Remove and clean jet nozzles (if removable), and check for obstructions.
Jets might be turned off via the digital panel or remote.
Fix: Check if the panel shows any errors or if a specific function needs to be selected.
If you’ve checked everything and the jets still won’t activate, the pump may be faulty.
Fix: Contact a technician or the spa’s customer support.
If your spa remote control has stopped working, here are the most common causes and how to troubleshoot them:
Problem: The most common reason.
Solution:
Replace the batteries with new ones (check for correct type, usually AAA or CR2032).
Ensure they’re inserted with correct polarity (+/-).
Problem: If the remote got wet, internal circuits may be damaged.
Solution:
Remove batteries immediately.
Let it dry thoroughly (preferably for 24–48 hours).
If still not working, consider a replacement.
Problem: Distance or obstacles between the remote and spa receiver can block the signal.
Solution:
Move closer to the control unit.
Make sure there’s no obstruction.
Problem: Some remotes need to be synced with the control panel.
Solution:
Try re-pairing the remote (check user manual for pairing steps).
Problem: The remote or its receiver inside the spa may be faulty.
Solution:
Test the remote with another spa (if available).
If confirmed faulty, contact the manufacturer for a replacement or service.
Here are official and helpful instructional videos for your Bestway SaluSpa:
Bestway USA “Instructional Videos” playlist
Includes setup tutorials for SaluSpa models like AirJet, HydroJet, ThermaCore, and UltraFit.
Lay-Z-Spa / Bestway installation guides
Step-by-step tutorials showing how to assemble and start your spa.
Control Panel & Heater Operation guides
Videos demonstrating how to operate the spa’s digital control panel and engage heating or massage functions.
Model-specific instructions for different SaluSpa types (AirJet, HydroJet, etc.)
Visual guidance through inflation, connection, and operation
Help with common tasks like heater/massage setup, replacement pairing, and first-time start-up
Troubleshooting guidance to avoid errors and ensure proper function
Visit the Bestway support website and manuals for video links, helpful FAQs, and step-by-step instructions.
The Bestway SaluSpa Owner’s Manual is available online on Manuals+ and provides detailed instructions for setup, operation, maintenance, and troubleshooting. It covers topics like GFCI tests, heater operation, air filling, draining, error codes, and more.
For specific models like the Saluspa “Miami” S100‑105 or 60066, you can download tailored PDFs via Manuals+ or ManualsLib. These include model-specific safety information, parts diagrams, maintenance tips, and error code explanations.
Bestway’s own website also offers downloadable manuals such as their S100205/S100105 owner manual and manuals for newer UltraFit models, all available in PDF format. These include comprehensive sections on disassembly, storage, water treatment, and heater programming.
Safety Guidelines and electrical warnings
Setup Instructions: location, GFCI testing, pump connections
Operating Functions: heater, filtration, massage controls, timer use
Maintenance Sections: filter cleaning, surface care, cell cleaning
Troubleshooting & Error Codes: detailed explanations for codes like E01–E12
Storage & Winterizing instructions
Spare Parts & Contact Info
Visit manuals.plus or manualslib.com and search for “Bestway SaluSpa [your model]” for free PDF access.
Go to the Bestway support website under “Manuals” or “Support” to find official documentation.
Download the manual that corresponds to your exact model number (e.g., Saluspa S100‑105, Miami model, 60066, or UltraFit series).
Water droplets or condensation inside the inflatable cover of your SaluSpa are completely normal and usually caused by:
Temperature Difference: Warm spa water creates steam, which cools and condenses when it touches the inside of the cooler cover.
High Humidity: When the spa is covered, trapped humidity has nowhere to escape, resulting in water buildup.
Frequent Use: Regular heating and use increase evaporation and condensation.
To prevent mold, mildew, and damage, follow these steps:
Open the cover and let it air dry completely.
If needed, use a clean towel or dry cloth to wipe off any droplets inside.
Clean the inner surface with mild soap and water or a 50/50 vinegar-water solution to prevent mildew.
Rinse off soap residue and wipe dry again.
Inflate the cover slightly (not fully) and leave it in a shaded, well-ventilated area to help moisture evaporate from the inner walls.
Lightly sprinkle baby powder inside once it’s fully dry — this helps absorb any residual moisture and prevents sticking.
Once completely dry, deflate, fold, and store in a dry, cool place — ideally in the original box or a protective bag.
Never store it wet or damp — doing so can cause mold or odor.
Don’t leave it under direct sunlight for too long — UV can damage the material.
If your Bestway spa heater turns off after 30 minutes, it’s usually due to safety features, incorrect settings, or a fault. Here’s a breakdown of the possible reasons and solutions:
Why: A 30-minute shutdown might be caused by the auto shut-off timer being enabled.
Fix: Check the timer settings on your control panel or app. Disable any active timers.
Why: If the spa water or heater gets too hot, the unit will automatically shut off to prevent damage.
Fix:
Make sure water can circulate freely (clean filters, remove airlocks).
Avoid running the spa under direct sunlight during hot weather.
Why: If water is not circulating properly, the heater will shut off as a safety measure.
Fix:
Ensure the filter is clean and not clogged.
Check that the pump is running smoothly with no obstructions.
Why: A weak or unstable power supply can interrupt operation.
Fix:
Make sure the spa is plugged into a dedicated outlet (no extension cords).
Check for loose power connections.
Why: Sometimes, a firmware bug or glitch can cause early shutdowns.
Fix:
Unplug the spa for 5 minutes, then restart.
Perform a factory reset if available.
Why: If the system detects an error (like E02, E03, etc.), it will shut off.
Fix: Check the LED display for error codes and follow the troubleshooting steps.
Run the spa without a timer for testing.
Observe the spa while running: are there bubbles, is the pump working, is water flowing?
If it still shuts off, contact Bestway support — your unit might need servicing or replacement parts.
To dry water droplets or condensation inside the spa liner (especially before storage), follow these simple steps to avoid mold or mildew buildup:
Use microfiber towels, sponges, or dry bath towels to gently wipe away moisture.
Focus on seams and folds where water can hide.
Inflate the spa fully and leave it open in a shaded, dry area.
Let natural airflow and sunlight (but not direct, intense sun) dry any remaining droplets.
Flip it gently after a while to dry the underside too.
Place a fan blowing inside the spa for better air circulation.
You can also use a hair dryer on a low heat setting to carefully dry corners or inner surfaces.
If the weather is dry, you can place the spa in filtered sunlight for 15–30 minutes.
Avoid direct, harsh sun exposure for too long, as it can damage PVC.
Wipe with a 50/50 mix of water and white vinegar or a spa-safe disinfectant.
This helps kill bacteria and reduce future mildew.
Make sure the liner is 100% dry before folding or storing.
Store it in a cool, dry, and ventilated space with silica gel packets or moisture absorbers to prevent dampness.
Water flowing out from the pipe connected to the massage chain when detaching the pump from the liner is normal behavior — here’s why it happens and what you can do about it:
When the pump is detached, the pipes and massage system hoses are still filled with water. Since these pipes are not sealed once disconnected, gravity and residual pressure cause water to:
Flow backward from the massage jets or pipes
Drain out through the open connection where the pump was attached
Always drain the spa water using the drain valve or a garden hose before disconnecting the pump.
This reduces pressure and minimizes unexpected leaks or mess.
Before disconnecting, you can slightly tilt the spa away from the pump side to direct leftover water away from the pipe.
Place a towel, basin, or tray under the connection point to catch any residual water during detachment.
Unscrew the pipe or pump fitting gradually so you can control the water release.
This does not indicate a fault in the spa or pump — it’s just a result of water remaining in the pipes.
Color fading in your spa can happen for several reasons. Here are the most common causes:
Sunlight / UV Exposure
Prolonged exposure to direct sunlight breaks down the PVC material’s pigments, causing colors to fade over time.
Chemical Imbalance
Harsh or unbalanced water chemicals, like too much chlorine or bromine, can damage the spa liner and cause discoloration.
Aging Material
Over time, the spa’s PVC or vinyl material naturally degrades, leading to dullness and fading.
Improper Cleaning Products
Using abrasive or harsh cleaners can strip the color from the liner’s surface.
Water Quality Issues
Hard water or water with high mineral content can leave deposits or cause discoloration.
Keep the spa covered when not in use to reduce UV damage.
Use spa-safe, gentle cleaning products recommended by Bestway.
Maintain balanced water chemistry using test kits and proper chemical levels.
Avoid using harsh chemicals or cleaners on the liner.
Store the spa in a cool, shaded place when not in use for long periods.
If you notice water leakage in your Bestway spa, here’s what you should do step-by-step to identify and fix the issue:
Inspect the liner: Look for visible tears, punctures, or seam splits.
Check connections: Examine hose fittings, pump seals, and valve areas.
Look at the drain valve: Sometimes it may be loose or not fully closed.
Inspect the massage jets and pipes: They can develop cracks or loose fittings.
Use a repair patch: For small punctures or tears, apply a Bestway repair patch or waterproof PVC patch kit.
Tighten fittings: Use a wrench or hand-tighten any loose hose or valve connections.
Seal leaks: Apply waterproof silicone sealant around leaking fittings if needed (ensure it’s safe for spa use).
Replace damaged parts: Severely damaged liners, hoses, or valves may need replacement.
Contact Bestway support: For warranty or parts assistance, especially if the spa is new.
Avoid overinflating: Excess pressure can stress seams and cause leaks.
Drain the spa before repair: Lower water level or drain to prevent water loss during fixes.
Regular maintenance: Check fittings and seals periodically to catch leaks early.
If your spa has an air leakage hole, here’s how to handle it properly to prevent air loss and keep your spa functioning well:
Inflate the spa fully.
Listen carefully for hissing sounds or feel for air escaping.
Use soapy water (mix soap and water) and apply it to suspected areas — bubbles will form where air leaks.
Before repair, fully deflate the spa to avoid stretching or damaging the material during patching.
Wipe the area around the hole with a clean cloth.
Make sure the surface is dry and free of dirt or oils for better adhesion.
Use the Bestway repair patch kit or a PVC repair patch designed for inflatables.
Cut the patch to size, covering the hole plus an extra 1 inch (2.5 cm) around.
Apply adhesive (if needed) according to the kit’s instructions.
Press the patch firmly onto the hole.
Allow the patch to dry fully as per instructions (usually 24 hours).
Reinflate the spa.
Check for any air loss by listening or applying soapy water again.
Always use repair kits recommended for PVC or inflatable spas.
Don’t try to patch a wet or dirty surface — it won’t stick well.
If the hole is large or the liner severely damaged, consider professional repair or replacement.
The spa indicator light on your Bestway spa control panel usually signals the current status or operation mode of the spa. Here’s what it typically means:
Solid Light On:
The spa is powered on and running normally.
Flashing Light:
The spa is in a heating cycle — the heater is actively warming the water.
Light Off:
The spa is either powered off or in standby mode.
Different Colors (if applicable):
Some models use different colors (green, red, blue) to show modes like heating, filtration, or error status.
Check your user manual for model-specific light codes and explanations.
If the indicator light flashes unusually or is accompanied by error codes, refer to the troubleshooting guide.
If unsure, contact Bestway support with your spa model and the light status.
Unplug the pump, gently tap the side to reset the sensors, and then restart the spa. If the error persists, the flow sensor may need replacement.
The spa cannot detect proper water flow with broken sensors. Please contact Bestway customer support or an authorized technician to replace the flow sensors.
Add water until it reaches the minimum–maximum level markers, then restart the pump to clear the error.
Ensure the water level is between the minimum and maximum markers indicated inside the tub. Refill as needed, then restart the pump to resume normal operation.
Unplug the spa and allow the water to warm above 40ºF before restarting. For best results, set up or refill the spa in an environment above 42ºF and use warm water during filling.
Move the hot tub to a shaded, cooler area and allow the water and equipment to cool before restarting. Avoid prolonged exposure to direct sunlight to prevent overheating.
To attach or take off the SaluSpa heater, just follow these easy steps:
Turn off and unplug the spa completely to avoid electrical risk.
Ensure all water is drained from the spa before detaching the heater.
Turn the connectors on the heater in the opposite direction of a clock to open then gently pull them out from the spa ports do not use excessive force.
To attach, place the heater connectors against the spa’s inlet and outlet ports then turn them clockwise until they snap firmly into position.
Make sure you check all the seals and gaskets. Make sure they’re both clean and seated just right. This can help stop
Make sure everything’s well-connected and completely dry before you plug the spa back in and turn it on.
Deflating your SaluSpa liner with the new deflation valve can be simple if you follow these steps:
Turn off and unplug the spa to ensure safety.
Find the deflation valve cap (normally at the liner’s air valve) by unscrewing the outer cap to uncover the inner valve.
Use the deflation adapter included in your SaluSpa set—attach it to the air outlet on the pump.
Connect the adapter to the liner’s valve and switch on the pump; air will be drawn out automatically.
Once fully deflated, remove the adapter and replace the valve cap securely to keep dust out.
This method ensures a fast, safe deflation without damaging the liner or pump.
🔧 If your spa has a drain valve:
Ensure the spa is unplugged.
Locate the drain valve at the bottom of the liner.
Remove the cap and attach a garden hose (if needed) to direct water away.
Open the valve and let gravity drain the water completely.
🚫 If your spa does not have a drain valve:
Use a submersible pump or manual siphon hose to remove the water.
For the last bit of water, tilt the spa gently to one side and soak up remaining water with towels or a wet/dry vacuum.
Always ensure the liner is fully dry before storage to avoid mold or mildew.
Yes, if you live in a region where temperatures drop below 4°C (40°F), you should disassemble and store your SaluSpa for the winter to prevent damage. Freezing water can crack the liner or internal pump parts. Here’s what to do:
Turn off, unplug, and fully drain the spa.
Dry all components thoroughly, including the liner and pump.
Deflate the liner and fold it loosely to avoid creases.
Store everything in a dry, indoor location—preferably at room temperature.
Keep the pump in an upright position to protect internal components.
Proper winter storage extends your SaluSpa’s life and avoids costly repairs.
To drain your SaluSpa using the built-in drain pipe, follow these steps for a safe and clean process:
Turn off and unplug the spa completely.
Locate the drain pipe at the bottom of the liner—usually covered with a cap.
Remove the cap and attach a garden hose to the pipe if you want to direct water away from your setup area.
Open the internal drain stopper from inside the spa to start water flow.
Allow the spa to drain completely by gravity—this may take some time depending on the water level and hose length.
Once fully drained, replace the drain cap and dry the spa before storage or cleaning.
Avoid lifting or tilting the spa during drainage to prevent stress on the liner.
To remove mold from the PVC liner and inflatable lid of your SaluSpa, follow these safe and effective steps:
Wear gloves and a mask to protect yourself from mold spores.
Mix a gentle solution: 1 part white vinegar to 3 parts warm water (avoid harsh chemicals like bleach that can damage PVC).
Use a soft cloth or sponge to scrub the affected areas, paying close attention to seams and creases.
For stubborn spots, let the vinegar solution sit for 10–15 minutes before scrubbing again.
Rinse thoroughly with clean water and let all parts air-dry completely in sunlight, which helps kill remaining spores.
Once dry, apply a mild spa-safe cleaner or protectant before storage to help prevent future mold growth.
Always store your SaluSpa in a dry, ventilated place during winter to avoid recurrence.
To connect the product with your mobile phone, follow these steps:
Download the official SaluSpa app from the App Store (iOS) or Google Play (Android).
Turn on your SaluSpa pump and make sure it’s in pairing mode — the Wi-Fi indicator should be blinking.
Open the app and create or log in to your account.
Tap “Add Device”, then follow the on-screen instructions to connect to your SaluSpa.
Make sure your phone is connected to a 2.4GHz Wi-Fi network during the setup (5GHz is not supported).
Once the connection is successful, you can control your SaluSpa from your phone.
Download the correct app
Depending on your spa’s model, download either the Bestway SmartHub or Bestway SmartSpa app from the App Store (iOS) or Google Play (Android). Choose the one that matches your hot tub’s QR code or instructions.
Open the app and sign up
Tap “Sign Up”
Select your country
Enter your email address
Agree to the terms of use and privacy policy
Verify your email
After registration, check your inbox (and spam folder) for an activation email
Click the link to activate your account
Forgot your password?
Choose “Forgot Password” in the app
Enter your registered email to receive a reset link
Follow the link to set a new password
Already have an account?
Open the app
Enter your email and password to log in
If you don’t remember your password, use the “Forgot Password” option
| Step | Action |
|---|---|
| 1 | Download SmartHub or SmartSpa app |
| 2 | Sign up using your email and country |
| 3 | Confirm your account via the activation email |
| 4 | Log in or reset your password if needed |
By following these steps, you’ll have a registered Bestway account and be ready to add and control your SaluSpa device. Just click “Add Device” inside the app to pair and manage your spa.
The E15 warning on your SaluSpa control panel means there’s a flow sensor error — usually caused by blocked or dirty filters, low water levels, or a malfunction in the flow sensor.
Turn off the pump
Unplug the unit from the power source before doing anything.
Check the water level
Make sure your spa is filled between the minimum and maximum water lines. Too little water can cause this error.
Clean or replace the filter cartridges
Dirty or clogged filters are the most common cause. Remove and rinse them thoroughly. If they’re worn out, replace them with new ones.
Inspect for blockages
Check all inlets, outlets, and hoses for any obstructions that might restrict water flow.
Restart the pump
Plug the unit back in, power it on, and see if the E15 warning disappears.
Still seeing the error?
If the warning persists, the flow sensor may be faulty, and you should contact Bestway customer support for assistance.
⚠️ Important Tip: Regularly cleaning your filters (every 2–3 days during use) helps prevent E15 and keeps your spa running smoothly.
SaluSpa devices cannot connect to public Wi-Fi networks (like those in hotels, cafes, or shared apartments) because these networks often use:
Login portals (captive portals) – These require a browser-based login, which smart spa devices can’t access.
Firewall restrictions – Public networks usually block certain ports or device types for security reasons.
Device isolation settings – Many public routers prevent connected devices from communicating with each other.
To ensure a smooth connection:
Use a private 2.4GHz home Wi-Fi network
Avoid 5GHz networks (not supported by most SaluSpa models)
Make sure your router allows device pairing without additional login steps
📶 Tip: If you only have access to public Wi-Fi, consider using a mobile hotspot from your phone for setup and control.
To reset the Wi-Fi connection data on your SaluSpa before pairing a new device, follow these steps:
Locate the Wi-Fi or Reset button
On most SaluSpa pumps, this is a small button near the control panel.
Press and hold the button
Hold it down for about 10 seconds until the Wi-Fi indicator light turns off or starts blinking rapidly.
Wait for reset confirmation
Blinking lights usually mean the old connection data has been erased, and the pump is now in pairing mode.
Connect a new device
Open the Bestway app on your mobile device, log in, and follow the instructions to pair your spa as a new device.
🔄 Tip: Always make sure your phone is connected to a 2.4GHz Wi-Fi network when setting up the connection.
The “Sharing” option in the Bestway (SaluSpa) app allows you to grant access to your SaluSpa to other people — like family members or friends — so they can control it from their own devices.
Open the Bestway app
Log in to the app on your phone.
Select your connected SaluSpa
Tap on the device you want to share.
Tap the “Sharing” icon or menu
You’ll find this in the settings or device control screen.
Enter the other person’s account email
They must have a registered Bestway account using the email you enter.
Send the invite
Once they accept, they’ll be able to access and control the SaluSpa from their app — but you still remain the main owner.
👥 Tip: Use this feature to let trusted users help manage your spa, especially useful in households or vacation rentals.
To connect your SaluSpa pump to your phone for the first time, follow these simple steps:
Download the Bestway app
Search for “Bestway Smart Hub” or “Bestway Smart Spa” in the App Store (iOS) or Google Play (Android), depending on your model.
Create or log in to your account
Open the app and either sign up with your email or log in if you already have an account.
Power on your SaluSpa pump
Plug in the pump and make sure it’s turned on.
Enable pairing mode
Press and hold the Wi-Fi button on the pump for about 5–10 seconds until the Wi-Fi light starts blinking. This means it’s ready to pair.
Connect to a 2.4GHz Wi-Fi network
On your phone, make sure you’re connected to a 2.4GHz Wi-Fi network. The pump does not support 5GHz.
Add your device in the app
In the app, tap “Add Device”, select your spa model, and follow the on-screen instructions to complete the connection.
Finish setup
Once connected, you can name your spa and begin using the app to control features like temperature, heating, filtration, and more.
📲 Tip: Stay close to the pump during setup for a strong Bluetooth/Wi-Fi signal, and make sure your phone’s location and Bluetooth are enabled.
The QR code to download and install the Bestway app is usually found in one of these places:
On the product packaging — Check the box your SaluSpa came in; there’s often a sticker or printed label with the QR code.
In the user manual or quick-start guide — The app download QR code is commonly printed near the beginning of the manual.
On the pump or control panel — Some SaluSpa models have a small QR code sticker placed directly on the pump housing or near the control panel.
📱 Tip: If you can’t find the QR code, simply search for “Bestway Smart Hub” or “Bestway Smart Spa” in your phone’s App Store or Google Play Store to download the app manually.
The Bestway app and SaluSpa devices are compatible only with 2.4GHz Wi-Fi networks. They do not support 5GHz Wi-Fi networks or public Wi-Fi hotspots that require web login or have network restrictions.
2.4GHz Wi-Fi: Supported and required for stable connection and device control.
5GHz Wi-Fi: Not supported due to range and compatibility issues.
Public Wi-Fi (with captive portals): Not compatible because these networks require browser login, which the device can’t perform.
Mobile hotspots: Generally supported if they provide a 2.4GHz connection without login restrictions.
🔧 Tip: Ensure your router broadcasts a 2.4GHz signal and that your phone is connected to that same network during setup for best results.
The Bestway app supports:
Android: Version 7.0 (Nougat) and above Best Way USA
iOS: Version 10.0 and above Best Way USA
Android: Devices running Android 7.0 or newer
iOS: Devices running iOS 10.0 or newer
📱 Tip: For optimal performance, ensure your device’s operating system is up to date.
Wi-Fi setup for your SaluSpa device may fail due to several common reasons:
Incorrect Wi-Fi network frequency
The SaluSpa only supports 2.4GHz Wi-Fi networks. If you try connecting to a 5GHz network, setup will fail.
Weak Wi-Fi signal
If your pump is too far from the router or there are obstacles (walls, metal objects), the signal may be too weak for successful pairing.
Incorrect Wi-Fi password
Double-check that you entered the correct Wi-Fi password in the app during setup.
Network restrictions
Some routers have firewalls or settings that block new devices or certain ports needed for the spa connection.
Public or captive portal Wi-Fi
Networks requiring browser login or additional authentication are not compatible with SaluSpa devices.
App or device firmware outdated
Using an outdated app version or pump firmware can cause setup issues. Check for updates.
🔧 Tips to fix Wi-Fi setup failure:
Connect your phone to a 2.4GHz home Wi-Fi network with strong signal
Restart your router and pump before trying again
Make sure the pump is in pairing mode (Wi-Fi light blinking)
Update the app and firmware if possible
If you still have trouble, contacting Bestway customer support is recommended.
You can download the Bestway Smart Hub app from the official app stores:
For Android devices: Visit the Google Play Store.
For iOS devices: Visit the Apple App Store.
To find troubleshooting help in the Bestway (SaluSpa) app, follow these steps:
Open the Bestway app on your phone.
Select your connected SaluSpa device from the device list.
Tap the “Settings” or “Help” icon—usually represented by a gear ⚙️ or question mark ❓.
Look for a section labeled “Troubleshooting,” “Support,” or “FAQs.”
Browse the common issues and solutions or use the search feature to find help on specific problems.
💡 Tip: If you can’t resolve your issue through the app, you can contact Bestway customer support directly from the app or via their website.
If you’ve forgotten your Bestway app password, follow these steps to reset it:
Open the Bestway app on your device.
Tap on “Log In” to access the login screen.
Select “Forgot Password?” This option is typically located below the password field.
Enter your registered email address when prompted.
Check your email inbox for a password reset link from Bestway.
Click on the reset link in the email and follow the instructions to create a new password.
Log in to the app using your new password.
🔐 Tip: If you don’t receive the reset email, check your spam or junk folder. Ensure you’re using the email address associated with your Bestway account.
The “ER” or “Fault” error on your SaluSpa app usually indicates a problem with the spa’s pump or control system. Here’s how to troubleshoot and fix it:
Restart the pump
Unplug the SaluSpa pump from the power source, wait 30 seconds, then plug it back in.
Check the water level
Make sure the spa water is between the minimum and maximum fill lines. Low water can cause pump errors.
Inspect the filters
Remove and clean the filter cartridges. Dirty or clogged filters may cause the pump to overheat or malfunction.
Check for blockages
Look for debris or objects blocking the water inlet or outlet ports.
Reset the device
Press and hold the reset button (or Wi-Fi button) on the pump for about 10 seconds to reset the system.
Update the app and firmware
Ensure you have the latest version of the Bestway app and check if there’s a firmware update available for your pump.
Contact customer support
If the error persists after these steps, contact Bestway customer support for further assistance or to arrange a repair.
⚠️ Safety Tip: Never operate your spa if you suspect a serious electrical or mechanical fault.
Follow these steps to connect your SaluSpa pump to your phone:
Download the Bestway app
Search for “Bestway Smart Hub” or “Bestway Smart Spa” in the App Store (iOS) or Google Play (Android), depending on your pump model.
Create an account or log in
Open the app and sign up with your email or log in if you already have an account.
Turn on the pump
Plug in and power on your SaluSpa pump.
Put the pump into pairing mode
Press and hold the Wi-Fi or reset button on the pump for about 5 to 10 seconds until the Wi-Fi light starts blinking.
Connect your phone to a 2.4GHz Wi-Fi network
Make sure your phone is connected to the same 2.4GHz Wi-Fi network you want to connect the pump to (5GHz networks are not supported).
Add your device in the app
In the app, tap “Add Device” and follow the instructions to connect your pump.
Complete the setup
Once connected, you can name your spa and start controlling it via the app.
📱 Tip: Stay close to the pump during setup for the best Wi-Fi signal, and ensure your phone’s Bluetooth and location services are turned on.
To use the two-level massage function on your SaluSpa Wi-Fi pump, follow these steps:
Turn on the pump and ensure it’s connected to power.
Locate the massage button on the pump’s control panel or within the Bestway app.
Press the massage button once to activate the first-level massage setting — this typically provides a gentler bubble effect.
Press the massage button a second time to switch to the second-level massage — this setting increases the intensity of the bubbles for a stronger massage experience.
Press the massage button a third time to turn off the massage function.
💡 Tip: You can also control the massage levels directly from the Bestway app for added convenience and remote control.
You can still operate your spa manually using the control panel. To restore app connectivity, the Wi-Fi module needs to be replaced. Please contact Bestway customer support or your local dealer for a replacement part.
The spa will not heat properly if the thermal cut-out is faulty. Please stop using the unit and contact Bestway customer support or an authorized technician to replace the thermal cut-out.